A water loss occurred in a home in Arizona which involved a steel braided water supply line manufactured by a popular plumbing parts manufacturer. The loss occurred 11 months before the claim was referred to Stutman Law. There were no photographs of the scene and the manufacturer denied liability directly to Stutman Law’s client on the basis of consumer abuse. Once we received the file, we contacted the manufacturer and provided our theory. Subsequently, the firm reached a 50% settlement on a case that the insurance carrier had been ready to close.